Diploma [International Hospitality Operations Management] From Toronto School Of Management

This two-year Co-op Diploma will prepare students for an exciting career in a variety of roles in Hospitality Operations Management. Students will gain the knowledge and business skills required to be progressive leaders within the fast-paced global hospitality industry, with an emphasis on Canadian tourism.
The program’s comprehensive curriculum brings the industry into the classroom and connects it with students through guest speakers, field trips and industry engagement. Graduates of this program will be fully prepared to step into key roles within both the front and back of a hotel and make an impact on the guest experience.

Progrm Outcomes

At the end of this program, students are expected to develop a range of specific and generic skills, covering the following fields:

• Define and describe the knowledge of the nature of hospitality and hospitality products from both local and international perspective
• Apply the fundamental systems and procedures required to run a hospitality or hotel operation, such as Front Desk, Food & Beverage, Accounting, Marketing
• Evaluate global hospitality guest profiles and expectations
• Apply the knowledge of organizational behaviour at individual, interpersonal and collective levels
• Evaluate local and global trends and issues related to the hospitality industry
• Incorporate fundamental marketing concepts, terms, and ideas into the operations of the business
• Discuss the value add and the potential of Information Technology