ZOC Technologies

Already acquired an ITIL Foundation certification and wondering what to do next? Expand your ambit with the ITIL Practitioner certification from Axelos, UK. With its 9 Guiding Principles and the CSI approach at the heart of the course curriculum, this certification will aid the adoption and adaption of the ITIL framework to any organization’s IT Service Management, irrespective of its size. As a step further in ITSM career, the ITIL Practitioner certification is perfect for those who have already studied the fundamentals of ITIL framework in the ITIL Foundation course. This certification will demonstrate an IT professional’s augmented ability to manage improvement initiatives in a well-structured approach.

Course Details

List of topics offered

• The 9 Guiding Principles of ITIL
• Continual Service Improvement (CSI) Approach
• Metrics and Measurements
• Communication
• Organisational Change Management

Highlights

• Experienced faculty
• Integrated study materials
• Intensive coaching
• Interactive classes
• Regular mock tests
• Revision sessions
• Doubt clearing sessions
• Test series
• Detailed test analysis
• Personal mentorship
• Performance dashboard
• Certificate